Important: BB&T Bank (Branch Banking and Trust Company) no longer exists as a separate brand. On December 6, 2019, BB&T merged with SunTrust Banks to form Truist Bank. By 2022, all BB&T banking centers, ATMs, online banking, debit cards, and customer service were fully rebranded as Truist. If you had a BB&T account, it’s now a Truist Bank account , and the BB&T branches you knew are now Truist branches at the same physical locations. The interactive map below shows Truist Bank locations (former BB&T branches included) near you.
BB&T is now Truist Bank , at a glance
- What happened: BB&T and SunTrust merged to form Truist Financial Corporation, effective December 6, 2019
- Brand fully retired: BB&T and SunTrust banking centers were rebranded as Truist by 2022; the BB&T name is no longer in use
- Your account: If you had a BB&T account, it’s now a Truist Bank account at the same branch , your debit card, online login, direct deposits, and bill pay were all migrated to Truist
- Combined headquarters: Charlotte, North Carolina (Truist Center)
- Combined footprint: Truist operates approximately 1,900 branches and 2,900 ATMs across 17 U.S. states plus Washington, D.C. , concentrated on the East Coast and in the South
- Customer service: 844-4TRUIST (844-487-8478) , Mon-Fri 8 AM to 8 PM ET; Sat 8 AM to 5 PM ET; 24-hour automated service
- BB&T legacy mortgage line: 1-800-295-5744 , Truist still maintains a separate line for mortgages that originated with BB&T
- Official locator: truist.com/branch
- For more details on the current bank: see our Truist Bank near me page
Where can I find a former BB&T branch now?
All former BB&T banking centers are now Truist Bank branches at the same physical locations. To find your former BB&T branch (now a Truist branch), use the map above or the official Truist locator at truist.com/branch. Enter your city, ZIP code, or street address to see nearby Truist branches with their operating hours, available services, and direct phone numbers.
Entering a ZIP code or address (including the Wilson NC area, BB&T’s historic headquarters region) in the Truist locator returns the nearest former BB&T branch. The locator also filters by branch only, ATM only, or both, and lets you set a search radius of 5 to 20 miles.
The former BB&T branch locator interface. The current Truist locator works similarly. Source: archive of bbt.com
What happened to BB&T Bank?
BB&T (Branch Banking and Trust Company), founded in 1872 in Wilson, North Carolina, was one of the largest U.S. banks for more than 145 years , concentrated mainly in the Mid-Atlantic and Southeast. In February 2019, BB&T and SunTrust Banks announced a merger of equals, valued at approximately $66 billion. The merger closed on December 6, 2019, and the combined company was renamed Truist Financial Corporation (NYSE: TFC), with headquarters in Charlotte, North Carolina.
For about two years after the merger, BB&T and SunTrust continued to operate under their legacy brand names at branches and online while the combined Truist systems were built out. The full conversion to the Truist brand was completed in 2022 , at which point BB&T (and SunTrust) banking centers, debit cards, online banking, and customer service were all fully rebranded as Truist. The BB&T name no longer exists as a U.S. retail bank.
BB&T’s pre-merger footprint included North Carolina (its home state), Virginia, West Virginia, Kentucky, Tennessee, Maryland, Pennsylvania, South Carolina, Georgia, Alabama, Indiana, Kentucky, and other states. Truist’s current 17-state footprint preserves this entire territory plus SunTrust’s complementary Southern reach (especially Florida, Georgia, and the Southeast).
BB&T (now Truist) hours, Saturday hours, and open now
Former BB&T branches now follow the Truist operating schedule. Typical Truist branch hours (the same as the former BB&T hours at most branches):
| Day | Typical hours |
|---|---|
| Monday to Friday | 9:00 AM to 5:00 PM lobby; drive-up at many branches opens 8:00 AM and closes 6:00 PM |
| Saturday | 9:00 AM to 12:00 PM lobby at most branches; some closed |
| Sunday | Closed at all Truist branches |
Hours vary by location and former BB&T branches typically follow the same hours pattern they did before the merger. The Truist customer service line at 844-487-8478 is open Monday to Friday 8:00 AM to 8:00 PM ET and Saturday 8:00 AM to 5:00 PM ET. 24/7 credit card customer service is also available at 844-4-TRUIST. For the exact hours at your specific branch, use the official locator at truist.com/branch.
Truist (former BB&T) federal holiday closures
All Truist branches (including former BB&T locations) are closed on the 11 U.S. federal holidays: New Year Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day. ATMs at all branches are available 24/7 even on federal holidays. See our Banks Open on Holidays Near Me page for the full federal holiday schedule plus Christmas Eve and Black Friday handling.
Is BB&T (Truist) open now near me? Most former BB&T (now Truist) branches keep weekday business hours 9 AM to 5 PM local time plus Saturday morning hours at many locations. ATMs at all branches are available 24/7. The Truist customer service line at 844-487-8478 handles routine support during weekday and Saturday hours.
Contact Truist Bank (former BB&T customer service)
The old BB&T customer service numbers are no longer in service. For all former-BB&T account questions, use Truist’s customer service:
- Truist general customer service: 844-4TRUIST (844-487-8478) , Mon-Fri 8 AM to 8 PM ET; Sat 8 AM to 5 PM ET; 24-hour automated service
- Former BB&T mortgages: 1-800-295-5744 , Truist maintains a separate line for mortgages that originated with BB&T
- Former SunTrust mortgages: 1-800-634-7928 , separate line for SunTrust-originated mortgages
- From outside the U.S.: +1-910-914-8250
- Report fraud (24/7): 844-4TRUIST, then option 1, then option 4
- Lost or stolen card: Call the number on the back of your card or 844-4TRUIST
- Credit card customer service (24/7): 844-4-TRUIST, answering BB&T credit card and Truist credit card questions around the clock
- TTY for hearing impaired: Dial 711 for telecommunication relay service
Frequently asked questions
Is BB&T Bank still open?
No , BB&T Bank as a separate brand no longer exists. BB&T merged with SunTrust Banks to form Truist Bank, effective December 6, 2019, and by 2022 all BB&T banking centers and ATMs had been rebranded as Truist. However, the physical branches are still open , they’re just Truist branches now. If you had a BB&T account, it’s now a Truist Bank account at the same branch location.
What happened to my BB&T account?
Your former BB&T account is now a Truist Bank account. The conversion happened in 2021-2022 , your account number, debit card, online banking login, direct deposits, and bill pay were all migrated to Truist’s systems. If you haven’t logged in since the conversion, visit truist.com or call 844-4TRUIST for help accessing your account.
Are BB&T ATMs still working?
All former BB&T ATMs are now Truist ATMs , they have been physically rebranded with Truist signage and remain operational at their original locations. Your former BB&T debit card (now a Truist debit card) works at all Truist ATMs without fees.
What is BB&T Bank’s customer service number?
The old BB&T customer service numbers are no longer in service. For all former-BB&T account questions, call Truist Bank’s customer service line at 844-4TRUIST (844-487-8478). Live representatives are available Monday-Friday 8 AM to 8 PM ET and Saturday 8 AM to 5 PM ET; 24-hour automated phone service is always available. For BB&T-originated mortgages specifically, call the legacy line at 1-800-295-5744.
I had a BB&T mortgage , who do I contact now?
Truist maintains a dedicated customer service line for mortgages that originated with BB&T: 1-800-295-5744. This line handles former-BB&T mortgage payments, account questions, payoff requests, and servicing changes. For new mortgages or other Truist accounts, call the general line at 844-4TRUIST.
Where can I find a BB&T branch near me?
Every former BB&T branch is now a Truist Bank branch at the same physical location. Use the map on this page or the official Truist locator to find the closest one. Most former BB&T customers will find their old branch still there, just with new signage and the Truist name.
When did BB&T Bank close?
BB&T did not close , it merged with SunTrust Banks to form Truist Bank. The merger officially closed on December 6, 2019. For about two years after that, BB&T and SunTrust continued to operate under their legacy brands while the combined Truist systems were built. The full brand conversion to Truist was completed in 2022.
What was BB&T before the Truist merger?
BB&T (Branch Banking and Trust Company) was a major U.S. regional bank founded in 1872 in Wilson, North Carolina. Pre-merger, BB&T was the 9th-largest U.S. commercial bank by deposits, with branches concentrated in the Mid-Atlantic and Southeast , particularly strong in North Carolina, Virginia, West Virginia, Maryland, Tennessee, Kentucky, South Carolina, and Georgia. The merger with SunTrust in 2019 created Truist Financial Corporation, currently one of the ten largest U.S. banks by assets.
What is the BB&T routing number?
The former BB&T routing numbers have been replaced with Truist Bank routing numbers (which still vary by the state where you opened your account). You can find your current Truist routing number on the bottom of your checks (the first nine digits), in your online banking dashboard at truist.com, in the Truist Mobile app, or by calling 844-4TRUIST.
What are BB&T (Truist) bank hours and timings today?
Former BB&T branches (now Truist) follow the standard Truist hours: Monday to Friday 9:00 AM to 5:00 PM lobby, drive-up at many branches open 8:00 AM to 6:00 PM, Saturday 9:00 AM to 12:00 PM lobby (some closed Saturday), Sunday closed. The Truist customer service phone line is open Monday to Friday 8:00 AM to 8:00 PM ET and Saturday 8:00 AM to 5:00 PM ET; 24/7 credit card support is at the same 844-4-TRUIST number. Hours vary by individual branch, use truist.com/branch to confirm.